If it is a refundable booking , you can cancel the booking online if it is within the cancellation policy. You may access your booking through the email link provided, and click the "Cancel" button to initiate the cancellation process. Alternatively, you may visit our homepage, click on "Find Booking" to locate your booking, and then click the "Cancel" button to cancel the reservation. If you encounter any issues, you may contact our customer service team for assistance by including your order number in an email request or via phone. We can assist you in cancelling the booking manually.
If it is a non-refundable booking and you have some special reasons, including any force majeure occasions. you will need to reach us and provide supporting documents, they will try best to help you.